Sterling Commerce End-User Manual
Overview
In this project, Blue Flames Advisors head chef Jason Thibeault developed a comprehensive end-user manual for the Sterling Commerce payment processing software. This project required installation and configuration of the software, development of a comprehensive outline covering all software functionality, documentation of each feature, and finally, layout and presentation.
Blue Flame Advisors Cooks
The following Blue Flame Advisors cooks were involved in this project:
Project Details
Company
Industries
Software
Technology
Tools Used
Microsoft Word
RoboHelp
Project Duration
3 months
Project Results
Annecdotal evidence: end-users reported a high level of satisfaction with the documentation. First-level support calls were reduced by over 25%.