Sterling Commerce End-User Manual


In this project, Blue Flames Advisors head chef Jason Thibeault developed a comprehensive end-user manual for the Sterling Commerce payment processing software. This project required installation and configuration of the software, development of a comprehensive outline covering all software functionality, documentation of each feature, and finally, layout and presentation.

Blue Flame Advisors Cooks

The following Blue Flame Advisors cooks were involved in this project:

Project Details




Tools Used

Microsoft Word


Project Duration

3 months

Project Results

Annecdotal evidence: end-users reported a high level of satisfaction with the documentation. First-level support calls were reduced by over 25%.